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The Seattle Mac Store
Macintosh Onsite Service Technician for House Calls
Mac House Calls, a division of Computer Stores Northwest (CSNW), has been serving the Mac community of the Pacific Northwest for over 20 years. Our goal is to provide our clients with an outstanding service experience. To achieve this goal we focus on the client! We can fix almost any Mac problem, but more importantly we develop an ongoing relationship with our clients by focusing on how they use their Mac and what they use it for. Mac House Calls works with our clients to solve all of their Mac needs.
We are currently in search of adding an Onsite Technician to our Seattle team. This position requires travel to customer locations throughout Western Washington, with little or no overnight travel required. Pay will depend on your experience.
The Onsite Technician’s role is to provide technical support for the Macintosh platform for CSNW at the client’s location. Only experienced Macintosh users will be considered for this position.
All CSNW employees are to portray professionalism, ethical behavior and effective decision-making at all times. They interact with co-workers, staff and customers in a friendly, ‘service’ atmosphere. This job requires a balance of time and personnel management, as well as, establishing and maintaining a positive, harmonious work environment.
Essential Duties and Responsibilities
Customer Service
- Ensure the highest levels of customer service are maintained at all times
- Work fluidly to produce quick, accurate service to customers
- Be helpful, professional and polite at all times
Model Behavior
- Be perceived by Management and Co-Workers as a well-trained, motivated and professional Field Service Engineer
- Build & maintain integral relationships
- Achieve maximum performance and be an example to co-workers
- Set the example for ethical behavior and effectiveness
Onsite Service Technician for House Calls
- Travel to client sites within the Seattle Metro area
- Install hardware including desktops, laptops, printers, scanners, routers, switches, PDA’s and all related peripherals.
- Quickly and accurately diagnose hardware/software problems including desktops, laptops, printers, scanners, routers, switches, PDA’s and all related peripherals.
- Perform hardware repairs on applicable Apple products at client location.
- Identify customer needs and make hardware/software recommendations.
- Understand and implement cross-platform networking.
- Accurately document all work done on work orders.
- Respond in a timely manner to all customer requests made by email, phone, co-workers or in person.
- Maintain up-to-date knowledge of hardware, software and peripherals.
- Research to provide solutions that you do not have and immediate answer for.
- Aid in the training of new technician’s
- Adapt to an ever changing industry and responsibilities as they arise
- Support company goals and objectives
- Follow all company rules and policies
- Directly report to the IrisInk Sales Manager
- Other duties may be assigned as needed
Minimum Qualifications
- 21 years or older
- Excellent technical knowledge of Apple and network hardware.
- Hands on troubleshooting experience.
- Working knowledge of current network protocols, operating systems and peripherals.
- Ability to operate tools, components and peripheral accessories.
- Ability to read and understand technical manuals, procedural documentation and OEM guides.
- Keen attention to detail.
- Strong analytical and problem solving abilities.
- Effective interpersonal skills and relationship building skills.
- Strong written and oral communication skills.
- Ability to present solutions and ideas in a user-friendly language.
- Ability to maintain a positive attitude in a high-pressure environment.
- Self motivated with the ability to work in an unsupervised environment.
- Reliable transportation is a must.
- Understand and comply with company goals and objectives.
- Obtain any company-required certification.
Education/Experience
College Degree preferred; or equivalent on the job experience required
Physical Demands
While performing the duties of this job, the employee may be required to see; drive; stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, talk and hear. The employee must frequently lift and/or move up to 60 pounds.
Working Conditions
Work is performed at client sites that may be climate controlled, hot, damp, cold, drafty, or dimly lighted.
We offer a full benefits package including health, prescription, vision, dental, life, flexible spending aka Section 125, 401(k), A Corporate Fitness plan (24 Hour Fitness membership discount), Paid Time Off (PTO), Employee Purchase Plan, (purchase at cost), and a host of supplemental insurances.
Applicants must submit to a background investigation, including criminal, identity verification and driving records.
If you meet the above requirements, and are interested in being considered for the position, submit your resume and salary requirements to jobs@csnw.com. Type 'Seattle/HC' in the subject line of your email.
We may be unable to respond to all applicants due to the number of responses we receive. Thank you in advance for your interest.
CSNW is an Equal Employment Opportunity Employer.
- Download an Application
- Email your cover letter, resume and salary requirements
Macintosh Field Service Engineer
IrisInk, a division of Computer Stores Northwest (CSNW), provides enterprise-level technology and on-site networking services throughout the Great Northwest. By investing in continuous training for our highly-skilled technicians and holding them to the highest standards, we're able to not only save our customers the expense of a full-time IT department, but by implementing a wide variety of efficiency and security gains, we're also able to offer significant cost and time savings that ultimately allows IrisInk to pay for itself.
We are currently in search of a Field Service Engineer to join our Seattle Team. This position requires industry experience and Apple ACTC certification within 6 months of hire.
The Field Service Engineer’s role is to travel to customer locations throughout Western Washington to provide premier consulting services and solutions to our clients. It is expected that our Sales Engineer will have the natural ability to articulate complex, technical matters in language appropriate for the client, ensuring that our clients have the right information and options necessary to make timely and informed decisions related to their technology.
All CSNW employees are to portray professionalism, ethical behavior and effective decision-making at all times. They interact with co-workers, staff and customers in a friendly, 'service' atmosphere. This job requires a balance of time and personnel management, as well as, establishing and maintaining a positive, harmonious work environment.
Essential Duties and Responsibilities
Customer Service
- Ensure the highest levels of customer service are maintained at all times
- Work fluidly to produce quick, accurate service to customers
- Be helpful, professional and polite at all times
Model Behavior
- Be perceived by Management and Co-Workers as a well-trained, motivated and professional Field Service Engineer
- Build & maintain integral relationships
- Achieve maximum performance and be an example to co-workers
- Set the example for ethical behavior and effectiveness
Business-to-Business Sales
- Travel to client sites within the Seattle Metro area
- Participate in proposal content, product research and sales meetings with prospective clients
- Proactively provide technology recommendations and solutions to clients
- Properly identify challenges, recommendations and implement solutions
- Install and manage Mac OSX, Mac OSX Server and Windows workstations for clients
- Recommend, coordinate quoting, deliver and installation of product for clients
- Present a professional and accessible work demeanor
- Support company goals and objectives
- Follow all company rules and policies
- Directly report to the IrisInk Sales Manager
- Other duties may be assigned as needed
Minimum Qualifications
- 21 years or older
- Apple ACTC certification required within 6 months of employment
- Intermediate to Advanced experience with Windows XP, Windows 2003 and MSFT Active Directory desirable
- Intermediate to Advanced experience planning, designing, implementing, configuring and troubleshooting systems in the small to medium business market
- Good knowledge of Apple’s product line, including troubleshooting and diagnosing technical issues related to effective implementation of Apple technology, defining solutions, hardware, software, peripherals and services, assessment of customer’s infrastructure, deploying and maintaining Mac OS X Server Unix command line environment
Education/Experience
College Degree preferred; or equivalent on the job experience required
Physical Demands
While performing the duties of this job, the employee may be required to see; drive; stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, talk and hear. The employee must frequently lift and/or move up to 60 pounds.
Working Conditions
Work is performed at client sites that may be climate controlled, hot, damp, cold, drafty, or dimly lighted.
We offer a full benefits package including health, prescription, vision, dental, life, flexible spending aka Section 125, 401(k), A Corporate Fitness plan (24 Hour Fitness membership discount), Paid Time Off (PTO), Employee Purchase Plan, (purchase at cost), and a host of supplemental insurances.
Applicants must submit to a background investigation, including criminal, identity verification and driving records.
If you meet the above requirements, and are interested in being considered for the position, submit your resume and salary requirements to jobs@csnw.com. Type 'IrisInk FSE' in the subject line of your email.
We may be unable to respond to all applicants due to the number of responses we receive. Thank you in advance for your interest.
CSNW is an Equal Employment Opportunity Employer.
- Download an Application
- Email your cover letter, resume and salary requirements
The Redmond Mac Store
Customer Sales/Service Representative
Computer Stores Northwest (CSNW) dba The Redmond Mac Store is seeking a Part Time Customer Sales/Service Representative (CSSR) to join our Redmond Store Team. The store is located at 7501 166th Avenue NE. We are open Monday - Saturday: 10am - 9pm and Sunday: 11am - 7pm.
The Mac Store is the oldest locally owned and operated Apple reseller in the Pacific Northwest. It is our goal to offer a retail experience second to none. To attain that goal, we make sure that The Mac Store offers our customers the widest range of products, support, and services of any Macintosh reseller we know.
If you are Mac Savvy, motivated, energetic, friendly, and have retail sales experience, then we are looking for you!!
Under the guidelines of CSNW policies and applicable laws, the CSSR is responsible for providing an overall exceptional experience to our customers. As our employee's reflect the personality and values of our company, the CSSR must be naturally people and customer service oriented and aligned with The Computer Store's (TCS) key values. The CSSR needs the right focus and attitude to assist their General Manager and Team mates in leading their store to victory.
Applicants must have 1 to 2 years of successful sales experience in a fast-paced retail sales environment. Basic to Intermediate experience and knowledge of Macintosh products and the Window operating system is mandatory.
All staff is required to work days, nights, weekends and holidays, as needed.
Our CSSR's are
- Proficient with Macintosh products and software
- Outgoing and Friendly
- Focused and Dependable
- Energetic; Highly Motivated and Thrive in a Fast-Paced Environment
- Able to multitask with a smile
- Able to work days, nights, weekends and holidays, as needed
- Flexible with a Great Attitude; Maintains a Strong Team Player Mentality
- Professional in Person and on the Phone.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 65 pounds.
In addition to your base pay of $8 to $10/hr (depending on your experience), you will have the opportunity to bonus every month as set goals are met.
We offer a complete benefits package. Part-Time employees are eligible to participate in the Corporate Fitness Program, Costco Membership, PrePaid Legal Plan, 401k and the employee purchase discounts.
Applicants must submit to a background investigation, including criminal, identity verification and driving records if you are subject to drive a company vehicle.
You may submit an application online or email your resume and salary requirements to jobs@csnw.com. Type 'RDM - CSSR-8/2008' in the Subject line of your email.
We may be unable to respond to all applicants due to the number of responses we receive. Thank you in advance for your interest.
CSNW is an Equal Employment Opportunity Employer.
- Download an Application
- Email your cover letter, resume and salary requirements
The Portland Mac Store
Customer Sales/Service Representative
Computer Stores Northwest (CSNW) dba The Portland Mac Store is seeking a Full Time and/or (2) Part Time Customer Sales/Service Representative's (CSSR) to join our Portland Store Team. The store is located across from the Lloyd Center Mall. 700 NE Multnomah Street. We are open Monday-Friday: 9am to 7pm, Saturday: 10am to 5pm, and Sunday: 12pm to 5pm.
The Mac Store is the oldest locally owned and operated Apple reseller in the Pacific Northwest. It is our goal to offer a retail experience second to none. To attain that goal, we make sure that The Mac Store offers our customers the widest range of products, support, and services of any Macintosh reseller we know.
If you are Mac Savvy, motivated, energetic, friendly, and have retail sales experience, then we are looking for you!!
Under the guidelines of CSNW policies and applicable laws, the CSSR is responsible for providing an overall exceptional experience to our customers. As our employee's reflect the personality and values of our company, the CSSR must be naturally people and customer service oriented and aligned with The Computer Store's (TCS) key values. The CSSR needs the right focus and attitude to assist their General Manager and Team mates in leading their store to victory.
Applicants must have 1 to 2 years of successful sales experience in a fast-paced retail sales environment. Basic to Intermediate experience and knowledge of Macintosh products and the Window operating system is mandatory.
All staff is required to work days, nights, weekends and holidays, as needed.
Our CSSR's are
- proficient with Macintosh products and software
- outgoing and Friendly
- focused and Dependable
- energetic; Highly Motivated and Thrive in a Fast-Paced Environment
- able to multitask with a smile
- able to work days, nights, weekends and holidays, as needed
- flexible with a Great Attitude; Maintains a Strong Team Player Mentality
- professional in Person and on the Phone.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 65 pounds.
In addition to your base pay of $8 to $10/hr (depending on your experience), you will have the opportunity to bonus every month as set goals are met.
We offer a complete benefits package. Full-Time employees are eligible for Health, Dental, Life, Flexible Spending Account, Costco Membership, Corporate Fitness Program, Employee Purchase Discounts, E-Pay Program, 401k, PrePaid Legal Plan, and Supplemental Insurances.
Part-Time employees are eligible to participate in the Corporate Fitness Program, Costco Membership, PrePaid Legal Plan, 401k and the employee purchase discounts.
Applicants must submit to a background investigation, including criminal, identity verification and driving records if you are subject to drive a company vehicle.
You may submit an application on line or email your resume and salary requirements to jobs@csnw.com. Type 'PDX CSSR 8/2008' in the Subject line of your email.
We may be unable to respond to all applicants due to the number of responses we receive. Thank you in advance for your interest.
CSNW is an Equal Employment Opportunity Employer.
- Download an Application
- Email your cover letter, resume and salary requirements
The Beaverton Mac Store
Customer Sales/Service Representatives
Computer Stores Northwest (CSNW) dba The Beaverton Mac Store is seeking a Full Time and/or (2) Part Time Customer Sales/Service Representative's (CSSR) to join our Beaverton Store Team. The store is located in the Cedar Hills Crossing Mall in Beaverton. 3205 SW Cedar Hills Blvd. We are open Monday-Friday: 10am to 9pm, Saturday: 10am to 9pm, and Sunday: 11am to 6pm.
The Mac Store is the oldest locally owned and operated Apple reseller in the Pacific Northwest. It is our goal to offer a retail experience second to none. To attain that goal, we make sure that The Mac Store offers our customers the widest range of products, support, and services of any Macintosh reseller we know.
If you are Mac Savvy, motivated, energetic, friendly, and have retail sales experience, then we are looking for you!!
Under the guidelines of CSNW policies and applicable laws, the CSSR is responsible for providing an overall exceptional experience to our customers. As our employee's reflect the personality and values of our company, the CSSR must be naturally people and customer service oriented and aligned with The Computer Store's (TCS) key values. The CSSR needs the right focus and attitude to assist their General Manager and Team mates in leading their store to victory.
Applicants must have 1 to 2 years of successful sales experience in a fast-paced retail sales environment. Basic to Intermediate experience and knowledge of Macintosh products and the Window operating system is mandatory.
All staff is required to work days, nights, weekends and holidays, as needed.
Our CSSR's are
- Proficient with Macintosh products and software
- Outgoing and Friendly
- Focused and Dependable
- Energetic; Highly Motivated and Thrive in a Fast-Paced Environment
- Able to multitask with a smile
- Able to work days, nights, weekends and holidays, as needed
- Flexible with a Great Attitude; Maintains a Strong Team Player Mentality
- Professional in Person and on the Phone.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 65 pounds.
In addition to your base pay of $8 to $10/hr (depending on your experience), you will have the opportunity to bonus every month as set goals are met.
We offer a complete benefits package. Full-Time employees are eligible for Health, Dental, Life, Flexible Spending Account, Costco Membership, Corporate Fitness Program, Employee Purchase Discounts, E-Pay Program, 401k, PrePaid Legal Plan, and Supplemental Insurances.
Part-Time employees are eligible to participate in the Corporate Fitness Program, Costco Membership, PrePaid Legal Plan, 401k and the employee purchase discounts.
Applicants must submit to a background investigation, including criminal, identity verification and driving records if you are subject to drive a company vehicle.
You may submit an application online or email your resume and salary requirements to jobs@csnw.com. Type 'BVN - CSSR-8/2008' in the Subject line of your email.
We may be unable to respond to all applicants due to the number of responses we receive. Thank you in advance for your interest.
CSNW is an Equal Employment Opportunity Employer.
- Download an Application
- Email your cover letter, resume and salary requirements
The Salem Mac Store
Customer Sales/Service Representative
Computer Stores Northwest (CSNW) dba The Mac Store, is the oldest locally owned and operated Apple reseller in the Pacific Northwest. It is our goal to offer customer service second to none. To attain that goal, we hire dependable, focused and friendly employees with Macintosh knowledge and retail sales experience to offer our customers the widest range of products, support, and services of any Macintosh reseller we know.
If you are Mac Savvy, motivated, energetic, friendly, and have retail sales experience, then we may have a job for you!!
We are currently seeking a Customer Sales/Service Representative (CSSR) to join our Salem location. This position will have dual responsibilities. Some travel is required. A large percentage of the time will be spent in the store, assisting customers and making sales. House calls will be scheduled on an as-needed basis. House-Calls, or Outside Sales, generally pertains to the delivery and set-up of a new computer system and/or friendly, technical assistance to the end-user (customer). This position requires intermediate to advanced knowledge of Macintosh products, hardware and software. This position also requires excellent customer service, which means, treating the customers like gold.
This position will require that you become Apple Hardware Certified (company will pay for this training). There will also be other training opportunities available to enhance your knowledge of Apple/Macintosh hardware and software.
Under the guidelines of CSNW policies and applicable laws, the CSSR is responsible for providing an overall exceptional experience to our customers. As our employee’s reflect the personality and values of our company, the CSSR must be naturally people and customer service oriented and aligned with The Computer Store’s (TCS) key values. The CSSR needs the right focus and attitude to assist their General Manager and Teammates in leading their store to victory.
Applicants must have 1 to 2 years of successful sales experience in a fast-paced retail sales environment. Intermediate to advanced experience and knowledge of Macintosh products and the Windows operating system is mandatory.
All staff is required to work days, nights, weekends and holidays, as needed.
Our CSSR's are
- Proficient with Macintosh products and software
- Outgoing and Friendly
- Focused and Dependable
- Energetic; Highly Motivated and Thrive in a Fast-Paced Environment
- Able to multitask with a smile
- Able to work days, nights, weekends and holidays, as needed
- Flexible with a Great Attitude; (Strong Team Player Mentality)
- Professional in Person and on the Phone.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 65 pounds.
In addition to your base pay, which is set depending on your experience, you will be part of a monthly bonus program for the store sales. You’ll also be set up with the Engineer’s Bonus for any sales you make in the field (House Calls).
We offer a complete benefits package. Full-Time employees are eligible for Medical, Prescription, Vision, Dental, Life, Flexible Spending Account, Costco Membership, Corporate Fitness Program, Employee Purchase Discounts, E-Pay Program, 401k, PrePaid Legal Plan, and Supplemental Insurances.
Applicants must submit to a background investigation, including criminal, identity verification and driving records if you are subject to driving for the company or driving a company vehicle.
You may download an application online or email your resume and salary requirements to jobs@csnw.com. Type 'SLM-HC' in the Subject line of your email.
We may be unable to respond to all applicants due to the number of responses we receive. Thank you in advance for your interest.
CSNW is an Equal Employment Opportunity Employer.
The Clackamas Mac Store
Customer Sales/Service Representatives
The Clackamas Mac Store will be located in the new additions of the Town Center. The estimated open date is April 28th, so we’re interviewing and hiring now. Interviews and training will be held at the Portland Mac Store @ 700 NE Multnomah, which is located near the Portland Lloyd Center. After training, you’ll relocate to the Clackamas Store.
Full Time and Part Time positions are available. All staff must be flexible and able to work days, nights, weekends and holidays, as needed. This position requires 1 to 2 years of successful retail sales experience. Basic to Intermediate experience and knowledge of Macintosh products.
In our fast-paced Macintosh retail sales environment, the Customer Sales/Service Representatives strengthen our reputation by making Customer Service a TOP priority.
The duties of our Customer Sales/Service Representatives include providing friendly greetings to our customer's when they walk in the store; offering prompt assistance with sales and service questions; and always striving to educate the customer on our products and services.
Our Customer Sales/Service Representatives are:
- Strong, working knowledge of Macintosh products and software
- Outgoing and Friendly
- Focused and Dependable
- Energetic; Highly Motivated and Thrive in a Fast-Paced Environment
- Able to multitask with a smile
- Able to work days, nights, weekends and holidays, as needed
- Flexible with a Great Attitude; Able to Maintain a Strong Team Player Mentality
- Possess a Professional Demeanor in Person and on the Phone.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.
In addition to your base pay of $8 to $10/hr (depending on your experience), you will have the opportunity to bonus every month as set goals are met.
We offer a complete benefits package. Full-Time employees are eligible for Health, Dental, Life, Flexible Spending Account, Costco Membership, Corporate Fitness Program, Employee Purchase Discounts, E-Pay Program, 401k, PrePaid Legal Plan, and Supplemental Insurances. Part-Time employees are eligible to participate in the Corporate Fitness Program, Costco Membership, PrePaid Legal Plan, 401k and the employee purchase discounts.
You may submit an application online or email your resume and salary requirements to jobs@csnw.com. Type 'CLK - CSSR-4/2008' in the Subject line of your email.
We may be unable to respond to all applicants due to the number of responses we receive. Thank you in advance for your interest.
We are an Equal Employment Opportunity Employer.
- Download an Application
- Email your cover letter, resume and salary requirements
